Shipping policy

Shipping Policy

Last updated: September 17, 2026

1. Order Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.

2. Estimated Shipping Times
United States: 6–9 business days
Please note: these are estimated delivery times. Actual delivery may vary depending on destination, carrier performance, and customs processing.

3. Shipping Costs
Shipping is free on all orders unless stated otherwise at checkout.

4. Tracking Information
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking updates to appear in the system.

5. Customs, Duties, and Taxes
For international orders, your country may impose import duties, taxes, or customs fees. These charges are the sole responsibility of the customer.

6. Address Accuracy & Unclaimed Packages
It is the customer's responsibility to provide an accurate shipping address. If a package is returned due to an incorrect address or being unclaimed, the customer is responsible for reshipping costs.

7. Delays Beyond Our Control
Delays due to carrier issues, customs, or extreme weather are beyond our control and do not qualify for a refund while the package is in transit.

8. Lost or Missing Packages
If your package has not arrived within the estimated timeframe plus 5 business days, contact us at support.cozyup@gmail.com.

Contact Us
Email: support.cozyup@gmail.com
Entity: Ramos Global LLC
Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, United States